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Troubleshooting Investor Portal Issues

Having trouble accessing the portal? You may need to check your web browser.

Updated over a week ago

If you are experiencing difficulties with the investor portal, there are several steps you can take to try and resolve the issue.

Recommended Web Browsers

For optimal performance on the investor portal, we recommend using one of the following web browsers:

Using an outdated browser may limit your access to some of the advanced features of the platform.

Clearing Your Web History

If you encounter an error while using our investor portal, we recommend clearing your web history. This often resolves issues with the portal. If the problem persists after clearing your web history, please contact our support team for further assistance.

Verify The URL Is Correct

To access your investor portal, please use the direct link provided by your investment manager or the link that you received in your welcome email. If you need help obtaining the direct profile link for your Fund Manager, please email us for assistance at

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