Skip to main content
All CollectionsManager SupportInvestor ManagementVerifying Investors
Manually Verifying An Investor's Identity
Manually Verifying An Investor's Identity

This article covers how to manually verify the identity of an investor within our platform.

Updated over 9 months ago

You can verify an investor's identity manually by accessing the investment section in your admin portal.

To manually verify an investor's identity, follow these steps:

  1. Click investments

  2. Select the investor which you need to verify

  3. Either click on the pending status next to the identity field displayed below or click on the manually verify button

  4. Upload supporting documents

  5. Click Verify identity after uploading documents

Below is an example of the entire process from start to finish.

NOTE: Our portal can automatically verify an investor's identity.

In order to utilize this feature, you will need to create the investment account(s) with the required details. These details include the investor's first and last name, date of birth, SSN, and home address. You can find more information on how to create investment accounts for investors here.

Did this answer your question?